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What to do when your mobile contract ends
When a fixed mobile term ends, the monthly price often continues as a rolling charge that still includes the handset cost. The most useful step is to separate handset from airtime.
Why this matters
Ofcom rules require networks to send an end-of-contract notification 10 to 40 days before the minimum term ends, stating the price after the term and what the customer can do.
Many older bundled tariffs continue charging the same handset-inclusive monthly figure after the handset has been paid off. Splitting handset and airtime is the standard fix.
What to check when your mobile contract ends
Handset plan vs airtime plan
If you took the phone on contract, check whether the handset cost is now paid off. Many networks separate this on a split contract; older bundled contracts continue charging the same monthly figure.
Out-of-contract monthly price
The end-of-contract notification states the price after the minimum term. Compare it to the airtime-only equivalent.
Actual data use
Look at the last few bills. Households often pay for far more data than they use, or run out and pay add-on charges.
Roaming
Check whether the existing tariff includes EU roaming and any roaming caps. This is one of the most easily overlooked line items.
Number portability
Your mobile number can move with you. The PAC code process means you can keep it whether you renegotiate or switch network.
Timing window
When to act
The end-of-contract notification window (10 to 40 days before the end date) is the natural time to act. After the end date, the rolling price typically continues until the customer changes the plan.
Sources
- Ofcom — End-of-contract and annual best-tariff notifications.
- Ofcom — Pricing Trends for Communications Services, annual.
- Ofcom — Text-to-Switch (PAC code) process.
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Real outcomes from Onremind users.
These figures come from outcomes people have recorded in Onremind.